This policy explains what information Florence Photography collects through this website and related photography services, how that information is used, and the choices available to clients and visitors.
Information We Collect
When you contact Florence Photography, request or arrange a session, purchase a gift certificate, or access a client gallery, we may collect information such as your name, email address, phone number, session details, event date, location notes, recipient details, gift message, gallery access code, download activity, favorite selections, and any message you choose to send.
Payments are processed by Stripe. Florence Photography does not store full card numbers or bank account details on this website.
The site may also collect limited technical information, such as device, browser, page view, and performance data, through hosting, analytics, bot-protection, and security tools.
How We Use Information
We use information to respond to inquiries, schedule and manage sessions, process deposits and gift certificate purchases, deliver private galleries, provide downloads, maintain admin records, prevent spam or abuse, improve the website, and communicate about services you requested.
We do not sell personal information.
Service Providers
We use trusted providers to run the website and photography workflows, including services for hosting, analytics, payments, database and file storage, email or form handling, and bot protection.
Those providers may process information only as needed to provide their services, comply with law, prevent fraud, or protect their systems.
Client Galleries and Photos
Client galleries may be protected by access codes, passwords, download PINs, expiring links, or similar controls. Please do not share gallery credentials with people who should not have access.
Photographs may include personal information because they identify people, events, locations, or relationships. Florence Photography handles galleries with care, but clients are responsible for deciding who receives gallery access.
Retention
We keep inquiry, booking, payment, gift certificate, and gallery records for as long as reasonably needed to provide services, preserve business records, resolve disputes, comply with tax or legal obligations, and maintain client history.
You may request deletion or correction of your personal information, subject to records we need to keep for legitimate business, legal, security, or financial reasons.
Security
We use reasonable administrative, technical, and organizational safeguards for the size and nature of this photography business. No website, email, payment system, or storage provider can be guaranteed completely secure.
If you believe your gallery code, password, download PIN, or other account information has been shared without permission, contact us promptly.
Your Choices
You can contact us to request access, correction, deletion, or a copy of personal information associated with your inquiry, booking, gift certificate, or gallery activity.
You can also choose not to provide optional information, but some details are required to arrange a session, process payment, deliver a gallery, or respond to an inquiry.
Updates
We may update this policy as services, providers, or legal requirements change. The updated date above shows when this page was last revised.
Privacy Questions
For privacy requests or questions, email hello@florence.photography or write to Florence Photography in Northampton, Massachusetts.